Terms of Service

Last updated: September 30, 2026

These Terms of Service (“Terms”) govern your access to and use of the Vow & Ivory website, online store, digital products, content, features, and related services (collectively, the “Services”).

Vow & Ivory is a brand operated by Ouchen LLC (“Ouchen LLC,” “Vow & Ivory,” “we,” “us,” or “our”).

By accessing or using our Services, purchasing a product, or otherwise interacting with our website, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our Services.

1. Eligibility

By using our Services, you represent that:

you are legally capable of entering into a binding agreement;
you are at least the age of majority in your jurisdiction, or you have permission from a parent or legal guardian where required;
the information you provide to us is accurate and complete;
you will use the Services only for lawful purposes.

2. Our Products

Vow & Ivory sells digital products, including resources such as:

planners;
spreadsheets;
guides;
ebooks;
templates;
checklists;
downloadable resources;
digital planning tools.

Unless explicitly stated otherwise on the applicable product page, our products are delivered digitally and no physical goods are shipped.

We may update, improve, modify, discontinue, or replace products at our discretion.

3. Product Information

We make reasonable efforts to ensure that product descriptions, screenshots, features, compatibility details, and other information displayed on our website are accurate.

However:

product appearance may vary slightly depending on device, software, browser, or display settings;
screenshots may contain example or demonstration data;
features may change as products are updated;
minor formatting differences may occur between Excel, Google Sheets, PDF viewers, or other supported software.

You are responsible for reviewing the product description and compatibility information before purchasing.

4. Orders and Purchases

When you place an order, you agree to provide accurate:

contact information;
billing information;
payment information;
email address.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:

suspected fraud;
unauthorized payment activity;
pricing or technical errors;
abuse of promotional offers;
violation of these Terms.

If an order is canceled after payment, we will handle any applicable refund in accordance with our Return & Refund Policy and applicable law.

5. Prices and Payment

Prices are displayed on the website at the time of purchase.

Prices may change at any time without prior notice.

Unless otherwise stated, prices do not include any taxes, duties, charges, or fees that may be imposed by your jurisdiction, payment provider, or financial institution.

Payments may be processed by third-party payment providers.

By submitting payment information, you authorize the applicable payment provider to charge the amount shown at checkout.

6. Digital Delivery

After successful payment, digital products may be delivered through:

a download link;
an order confirmation page;
email;
a customer account;
another electronic delivery method.

You are responsible for providing a valid email address and ensuring that you can access the software or platform required to use the purchased product.

If you experience a delivery problem, contact us at support@vowivory.com.

7. License to Use Digital Products

When you purchase a Vow & Ivory digital product, you receive a limited, non-exclusive, non-transferable, revocable license for personal use only, unless a different license is explicitly stated on the product page.

You may:

download the product for your own personal use;
store reasonable personal backup copies;
use the product for your own wedding planning or personal planning purposes, where applicable.

You may not:

resell the product;
redistribute the product;
share the purchased files publicly;
upload the files to file-sharing websites;
give the files to other customers;
reproduce the product for commercial resale;
sublicense the product;
claim the product as your own;
remove copyright, branding, or ownership notices;
create substantially identical competing products from our protected content.

If you wish to use a product for commercial, professional, client, or team purposes, you must obtain our written permission or purchase an appropriate commercial license if one is offered.

8. Intellectual Property

All content made available through the Services, including but not limited to:

product files;
spreadsheets;
guides;
templates;
copy;
graphics;
branding;
logos;
designs;
layouts;
text;
images;
downloadable materials

is owned by or licensed to Ouchen LLC and is protected by applicable intellectual-property laws.

The Vow & Ivory name, branding, design elements, and related materials may not be used without our prior written permission except as permitted by law.

Purchasing a product does not transfer ownership of our intellectual property to you.

9. Refunds and Returns

Purchases are subject to our Return & Refund Policy.

Because digital products may be accessed or downloaded immediately, sales are generally final once access is provided, except where a refund is required under applicable law or where the circumstances qualify under our Return & Refund Policy.

You should review that policy before purchasing.

10. User Accounts

If our Services allow you to create an account, you are responsible for:

maintaining the confidentiality of your login credentials;
restricting access to your account;
keeping your account information accurate;
notifying us of suspected unauthorized access.

You are responsible for activity that occurs through your account to the extent permitted by applicable law.

We may suspend or terminate accounts used in violation of these Terms.

11. Acceptable Use

You may not use our Services:

for unlawful or fraudulent purposes;
to violate the rights of others;
to interfere with website functionality;
to introduce malware, viruses, or harmful code;
to attempt unauthorized access to systems or accounts;
to scrape, copy, or extract protected content in violation of applicable law;
to misuse promotional offers, discounts, or payment systems;
to impersonate another person or business.

12. Educational and Informational Nature

Our products are intended to provide planning, organizational, educational, and informational assistance.

They do not constitute professional advice.

Vow & Ivory does not provide:

legal advice;
financial advice;
tax advice;
medical advice;
accounting advice;
professional wedding-planning services unless explicitly stated otherwise.

You are responsible for making your own decisions and obtaining qualified professional advice where appropriate.

13. Results Disclaimer

Our products are designed to help customers organize and manage information more effectively.

However, we do not guarantee any particular outcome, including:

a specific wedding budget;
cost savings;
vendor performance;
successful event outcomes;
financial results;
specific planning results.

Your results depend on your own circumstances, decisions, vendors, budget, timing, and use of the product.

14. Third-Party Services

Our Services may integrate with or link to third-party services, including:

Shopify;
payment processors;
Google Sheets;
Microsoft Excel;
email providers;
analytics platforms;
advertising platforms.

We do not control these third-party services.

Your use of them may be subject to their own terms, privacy policies, and service conditions.

We are not responsible for interruptions, changes, errors, or limitations caused by third-party platforms.

15. Compatibility

Certain products may require software such as:

Microsoft Excel;
Google Sheets;
PDF-compatible software;
supported browsers or devices.

Compatibility requirements will be stated on the relevant product page where applicable.

You are responsible for ensuring that you have access to compatible software and devices before purchasing.

16. Availability of the Services

We aim to keep our website and digital delivery systems available, but we do not guarantee uninterrupted or error-free access.

Access may occasionally be interrupted due to:

maintenance;
updates;
technical issues;
third-party service outages;
security incidents;
circumstances beyond our reasonable control.

17. Disclaimer of Warranties

To the maximum extent permitted by law, the Services and products are provided on an “as is” and “as available” basis.

We do not make warranties or representations beyond those expressly stated in these Terms or required by applicable law.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Ouchen LLC and Vow & Ivory will not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of the Services or products.

This may include losses relating to:

business interruption;
loss of data;
lost savings;
vendor disputes;
event planning decisions;
third-party services.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms limits liability where such limitation is prohibited by law.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Ouchen LLC, Vow & Ivory, and their officers, employees, contractors, and service providers from claims, liabilities, damages, or expenses arising from:

your unlawful use of the Services;
your violation of these Terms;
your infringement of another person's rights;
misuse or unauthorized redistribution of our products.

20. Suspension or Termination

We may suspend or terminate access to the Services where reasonably necessary, including where:

these Terms are violated;
fraud or abuse is suspected;
intellectual property is misused;
security risks are identified;
applicable law requires us to do so.

Termination does not affect rights or obligations that arose before termination.

21. Governing Law

These Terms and any dispute arising out of or relating to these Terms, the Services, or any purchase made through Vow & Ivory will be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict-of-law principles.

Nothing in this section limits any mandatory consumer-protection rights that may apply to you under the laws of your country or place of residence.

If a dispute arises, the parties agree to first attempt to resolve it in good faith through direct communication before pursuing formal legal remedies.

22. Consumer Rights

Nothing in these Terms is intended to restrict rights that cannot legally be excluded under applicable consumer-protection laws.

Customers in certain jurisdictions, including the European Economic Area and United Kingdom, may have additional statutory rights.

Where these Terms conflict with mandatory consumer law, the mandatory consumer law will apply.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

our products;
our Services;
business practices;
technology;
legal requirements.

The updated Terms will be published on this website with a revised “Last updated” date.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by law.

24. Entire Agreement

These Terms, together with our:

Privacy Policy;
Return & Refund Policy;
any product-specific terms or licenses

constitute the agreement governing your use of our Services.

25. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

26. Contact Information

If you have questions about these Terms, contact:

Legal entity: Ouchen LLC
Trade name: Vow & Ivory
Website: https://vowivory.com
Email: support@vowivory.com
Address: AV ALI BOUAIDA BLOC ASSA NR 03 QUARTIER EXTENSION DAKHLA, Agadir 80000, Morocco