Last updated: September 30, 2026
Vow & Ivory is a brand operated by Ouchen LLC.
All products currently sold through Vow & Ivory are digital products. We do not currently sell or ship physical goods.
1. No Physical Shipping
No physical product will be mailed or delivered to you.
Purchases may include digital products such as:
- spreadsheets
- planners
- ebooks
- guides
- templates
- checklists
- downloadable resources
Because these products are delivered electronically, no shipping address is required for physical fulfillment.
2. Digital Delivery
After successful payment, your digital product will be made available electronically.
Delivery may occur through:
- the order confirmation page
- a download link
- a customer account
- another electronic delivery method provided through our store
In most cases, access is provided shortly after payment is successfully completed.
3. Delivery Email
Please make sure the email address entered during checkout is correct.
If your purchase is delivered by email, you are responsible for providing an email address that you can access.
If you do not see your delivery email, please check:
- your spam folder
- junk mail
- promotions folder
- the email address used during checkout
4. Delivery Delays
Although digital products are normally delivered quickly, occasional delays may occur due to:
- payment processing
- fraud or security reviews
- technical issues
- email delivery problems
- third-party service interruptions
If you have completed payment but have not received access to your product, please contact us.
5. Problems Accessing Your Files
If your download link does not work, your files are missing, or you are unable to access your purchase, contact:
Please include:
- your name
- order number
- email address used at checkout
- a brief description of the issue
We will make reasonable efforts to restore your access or provide a replacement download link.
6. Downloading and Storing Your Purchase
After receiving your files, we recommend downloading and securely storing a copy on your own device or cloud storage.
Customers are responsible for maintaining their own copies after delivery.
If you later lose access to your files, you may contact us and we will make reasonable efforts to assist where possible.
7. Software Compatibility
Some products may require compatible software, including:
- Microsoft Excel
- Google Sheets
- PDF-compatible software
- a modern web browser
Compatibility requirements will be stated on the applicable product page where relevant.
You are responsible for ensuring that your device and software are compatible with the product before purchasing.
8. International Customers
Because our products are delivered digitally, customers may purchase from supported locations internationally.
No traditional international shipping charges apply to digital products.
However, customers may still be responsible for any taxes, VAT, duties, payment-provider charges, or other fees that may apply in their jurisdiction.
9. Refunds
Digital delivery and refund eligibility are governed by our Return & Refund Policy.
Because digital products may be accessed or downloaded immediately, sales are generally final once access has been provided, except where otherwise required by law or permitted under our Return & Refund Policy.
10. Future Physical Products
If Vow & Ivory begins selling physical products in the future, we may update this policy to include:
- shipping methods
- shipping costs
- delivery times
- tracking information
- international shipping terms
Until then, this policy applies only to digital products.
11. Contact Us
For questions about digital delivery or your order, contact:
Legal entity: Ouchen LLC
Trade name: Vow & Ivory
Website: https://vowivory.com
Email: support@vowivory.com
Address: AV ALI BOUAIDA BLOC ASSA NR 03 QUARTIER EXTENSION DAKHLA, Agadir 80000, Morocco