Last updated: September 30, 2026
Vow & Ivory is a brand operated by Ouchen LLC (“Vow & Ivory,” “we,” “us,” or “our”).
We sell digital products, including downloadable planners, spreadsheets, guides, templates, ebooks, checklists, and related digital resources.
Because our products are delivered electronically and can be accessed or downloaded immediately after purchase, they cannot generally be returned in the same way as physical goods.
Please review this policy carefully before completing your purchase.
1. Digital Products
All products currently sold through Vow & Ivory are digital products unless explicitly stated otherwise on the product page.
No physical product will be shipped.
After successful payment, customers receive access to their purchased digital files electronically.
2. Refund Policy
Because digital products are made available for access or download after purchase, all digital-product sales are generally final once access has been provided, except where:
- the product is materially defective or corrupted;
- the customer receives the wrong product;
- the customer is charged more than once for the same order;
- the purchased files cannot be accessed because of a problem caused by us;
- a refund is otherwise required by applicable law.
We do not normally provide refunds because a customer:
- changed their mind after purchasing;
- no longer needs the product;
- accidentally purchased the product without reviewing the product description;
- expected features that were not advertised on the product page;
- does not know how to use Excel, Google Sheets, PDF files, or another clearly disclosed supported format;
- failed to download or use the product after receiving access.
Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.
3. Problems With Your Purchase
If there is a technical problem with your purchase, please contact us before requesting a refund.
We will make reasonable efforts to resolve issues such as:
- missing files;
- broken download links;
- corrupted files;
- incorrect files;
- access problems;
- spreadsheet functionality issues caused by the original product file.
Please contact us at support@vowivory.com and include:
- your name;
- email address used for the order;
- order number;
- description of the problem;
- screenshots where helpful.
We may first offer a replacement file, corrected version, new download link, or technical assistance where this reasonably resolves the issue.
4. Refund Requests
If you believe you qualify for a refund under this policy, please contact us at:
Please submit your request within 14 days of purchase where reasonably possible.
Submitting a refund request does not automatically guarantee that a refund will be approved.
We will review the circumstances of the purchase and determine whether it qualifies under this policy and applicable law.
5. Duplicate Purchases or Charges
If you accidentally purchase the same product more than once or believe you were charged more than once for the same transaction, please contact us.
After verifying the duplicate transaction, we may refund the duplicate charge.
6. Unauthorized Transactions
If you believe a purchase was made using your payment method without your authorization, contact us as soon as possible.
We may request reasonable information necessary to investigate the transaction.
You should also contact your bank or payment provider where appropriate.
7. Digital Download Access
Customers are responsible for:
- providing a correct email address at checkout;
- downloading and securely storing purchased files;
- using compatible software where compatibility requirements are clearly stated before purchase.
If you lose access to your download but have a valid order, contact us and we will make reasonable efforts to restore access where possible.
8. Product Compatibility
Before purchasing, please review the product description and compatibility requirements.
For example, certain Vow & Ivory products may be designed for use with:
- Microsoft Excel;
- Google Sheets;
- PDF-compatible devices or applications.
Compatibility information will be stated on the applicable product page where relevant.
A refund will generally not be issued solely because a customer attempts to use the product with unsupported software or devices when compatibility requirements were disclosed before purchase.
9. European Union and United Kingdom Customers
Customers located in the European Economic Area, European Union, United Kingdom, or other jurisdictions may have statutory consumer rights relating to digital content.
Where applicable law provides a mandatory cancellation, withdrawal, refund, conformity, or other consumer right, those rights will apply regardless of anything in this policy.
For digital content supplied immediately after purchase, applicable law may permit the statutory withdrawal right to end after the customer expressly agrees to immediate supply and acknowledges that doing so may affect or waive the applicable withdrawal right.
Where required, we will obtain the appropriate consent or acknowledgement during checkout or before digital content is supplied.
10. Chargebacks and Payment Disputes
If you experience a problem with your purchase, we encourage you to contact us first at support@vowivory.com so that we have an opportunity to resolve the issue.
Fraudulent or abusive payment disputes may be challenged using relevant order, payment, download, access, communication, and transaction records where legally permitted.
Nothing in this section prevents customers from exercising legitimate rights through their bank, card issuer, payment provider, or applicable consumer-protection laws.
11. Approved Refunds
If a refund is approved, it will generally be issued to the original payment method.
Processing times after a refund is issued depend on the customer's bank, card issuer, and payment provider and are outside our control.
12. Exchanges
Because our products are digital, traditional product exchanges generally do not apply.
If you accidentally purchased the wrong Vow & Ivory product, contact us before downloading or using it. We may review the situation on a case-by-case basis, but an exchange is not guaranteed.
13. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes to our products, business practices, legal obligations, or payment-provider requirements.
The revised policy will be posted on this website with an updated “Last updated” date.
14. Contact Us
For questions about refunds, digital downloads, or your order, contact:
Legal entity: Ouchen LLC
Trade name: Vow & Ivory
Website: https://vowivory.com
Email: support@vowivory.com
Address: AV ALI BOUAIDA BLOC ASSA NR 03 QUARTIER EXTENSION DAKHLA, Agadir 80000, Morocco